Insurance Claims Guide

Lodging an insurance claim after an accident doesn't need to be stressful. At Kingaroy Body Works, we partner with major insurance providers across the South Burnett—including Suncorp, RACQ, Allianz, Shannon's, Youi, QBE, and many more. Here is everything you need to know about navigating your claim, quoting, wait times, and getting back behind the wheel.

Frequently asked questions about claims

Find clear answers about how insurance repairs work at Kingaroy Body Works, from lodging your claim number to picking up replacement hire cars.

What are the first steps to take when lodging an insurance claim?

Start by contacting your insurer to lodge your claim. When asked where you want your vehicle repaired, state that you nominate Kingaroy Body Works. Keep your claim number handy, as our team will need it. Most insurers need to send our team a direct digital request through their portal before we can submit your quote (Youi and QBE are the only providers that do not require this step).

How and when do I get a repair quote?

Once you have lodged your claim and received your claim number, contact us to book in for a quote. We provide quoting appointments from Monday to Thursday. Please note our office is closed daily for lunch between 1:00 pm and 1:30 pm, and closed Fridays, weekends, and over Christmas.

What happens if the repair quote is less than my insurance excess?

When we assess your vehicle, we’ll let you know straight away if the repair costs are less than your excess. You can then choose to cancel your claim and pay for the repairs yourself, helping protect your claims history and keep your annual premium intact.

How long does insurance authorisation take?

Once we submit the detailed quote and images to your insurer, approval typically takes between 2 to 4 weeks. You can also contact your insurer directly during this period to help move the process along. We will keep you updated and call you as soon as full authorisation comes through.

When will my repair booking be scheduled and parts ordered?

As soon as your claim is approved, we will contact you to book your repair dates. Usual booking lead times are 4 to 6 weeks, though this may increase during regional roo season. If specialised replacement parts are required, transit times are typically 3+ weeks. We order all confirmed parts once your repair booking date is set.

Who do I pay my insurance excess to?

Your insurance company decides whether your excess is collected directly by them or paid to us upon completion of repairs. If you are unsure where to pay, give our team a call during your repair process and we will gladly check your claim file saving you wait time with your insurance company.

Can I arrange a Hertz rental car while my vehicle is being repaired?

Yes! We are an official agent for Hertz Toowoomba car rental, meaning you can collect and drop off keys right at our Kingaroy workshop. If rental car coverage is included in your insurance policy, contact your insurer to book it in. For private hire or if you do not have rental cover, you can book directly by calling 07 4613 1631.

What happens if my vehicle is undrivable and towed in?

If your car arrives on a tow truck, we manage the entire repair workflow once you provide your claim number. We inspect the damage, submit the quote, communicate directly with the insurer, and order parts as soon as authorisation is granted. Non-drivable vehicles typically remain with us for 2 to 3 months from initial drop-off to completion. 

1. Contact your insurance provider to file and document a claim. 

2. Schedule a Photo Quotation Consultation

3. Visit Us for a Professional Quote

4. Please await our call to schedule your repair appointment. 

5. Bring your vehicle in for repair, and collect a hire car if required. 

6. Please await our notification advising when your vehicle is ready for collection. 

Need help starting your insurance claim?

Our friendly South Burnett team is here to guide you through the quote process, paperwork, and rental car pickup. Contact us today or explore our full range of panel beating and spray painting services.

Address

8 Kingaroy Street 

Kingaroy 4610 QLD

 

Contact

07 41625000

admin@kbodyworks.com.au

Opening Hours

Monday - Thursday: 8.00am - 4.30pm

Closed for Lunch: 1.00pm - 1.30pm

Friday - Sunday: Closed