Contact your insurer first to lodge your claim and get a claim number. Once lodged, contact our team (or wait for us to call you) to book a photo quote. We will photograph the vehicle, submit the quote directly to your insurer, and await their repair authorisation before starting work.

Please have your claim number and insurer details ready when you visit us. Many insurers, such as Suncorp, RACQ, Allianz, Youi, Shannon's, and QBE, require an electronic request linked from their system to ours before repairs can be officially processed.

Kingaroy Body Works is the largest repair shop in the region, serving the South Burnett community of more than 32,000 people.

Country roads and wildlife strikes mean we are often busy. If your repair needs parts, the usual wait time for a booking is around 4 to 6 weeks.

No parts related jobs have a typical wait time of 1 to 2 weeks. 

Repair times vary according to the extent of damage and parts availability. While every effort is made to complete repairs as scheduled, unforeseen circumstances may affect the overall timeframe. Once the repair has been approved, our iBody management system provides an estimated completion date.

As a general guide, straightforward bumper replacements (no mechincal) typically take up to four days. More complex quarter-panel repairs may require up to three+ weeks, while full-side repairs can take up to five weeks. Please note that these timeframes are estimates and may be subject to change.

Great question! We work with a specialist PDR (Paintless Dent Repair) technician who visits our community to repair all types of hail damage. This also includes dents where the paint has not been damaged.

We’ll organise the quote and booking for you. The process is the same as our other quotes, although it may take a little longer than usual. As our PDR technician is based on the Coast and travels across Australia following storm events, he may only be in our area every 4–6 months.